What is BDO Mobile Banking Service?
The BDO Mobile Banking (MB) is an electronic delivery channel that allows BDO accountholders to access their CASA (Peso Accounts) and Cash Card account using their mobile phone.This is initially available to Smart subscribers, but will eventually be available to other networks.
Who can avail/enroll in the Mobile Banking?
Any Single/Joint “And/Or” BDO accountholder with Peso Current or Savings Accounts and who are at least 13 years old can enroll and avail of the BDO Mobile Banking.
How can I avail of the Mobile Banking Service?
A new enrollee/accountholder can enroll in the Mobile Banking Service through the BDO Retail Internet Banking (RIB). Enrollment can be done online via www.mybdo.com.ph (enrollment in RIB and PhoneBanking (PB) is required).
For BDO accountholders enrolled in RIB and PB, they need to activate Mobile Banking via the RIB online. All you have to do is to choose Mobile Banking option in the Electronic Enrollment page of RIB.
For former EPCIB accountholders enrolled in FastNet, Fastphone and Fastphone SMS services, they need to activate Mobile Banking via their Mobile Phone. No re-enrollment is required.
For former EPCIB accountholders enrolled in Fastphone SMS only, re-enrollment via the RIB (online) is needed.
For all enrollments, your existing/nominated Telephone Pin (TPIN) in Phone Banking is also your initial Mobile Banking Pin (MPIN).
Once I enroll in Mobile Banking via RIB , how long before I can start using the MB?
You may start activating Mobile Banking on your mobile phone three (3) days after enrollment.
Is there an ADB requirement to avail of the service?
There is no required ADB.
Is there a limit to the number of accounts that can be enrolled in MB?
A total of twenty (20) accounts can be enrolled. These are a combination of Current, Savings and Cash Card accounts.
What accounts can be enrolled?
Accounts that can be enrolled are Peso Current Accounts, Peso Savings Account and Local and International Cash Card. However, enrolling your Cash Card is only possible if you have an existing Peso Current or Peso Savings enrollment in Mobile Banking.
Can I link my enrolled accounts to two different Smart mobile numbers? Only one Smart mobile number can be linked to the enrolled accounts
Are transactions done real-time?
Yes.
How will I know that my transaction was successfully processed?
A text confirmation together with a reference number shall be received by the accountholder on his mobile phone.
Is there a limit to the number of times that I can do fund transfer to my enrolled accounts?
There is no limit to the number of fund transfer transactions as long as there is
an available cleared balance from the source account.
Will I be charged a transaction fee for fund transfer transaction?
The Bank will not charge any transaction fees. Only the Telecom Fees shall apply.
Do I need to enroll my destination accounts / prepaid mobile number?
There is a need to enroll destination accounts for fund transfer transactions.
What will I do in case my mobile phone was lost / stolen?
Immediately call BDO Customer Contact Center at 631-8000 / toll free 1-800-10-630-8000 so that access to your linked accounts will be suspended and no unauthorized transactions will be processed.
If my mobile banking has been suspended, can I lift suspension?
Yes, you may call our Customer Contact Center for the lifting of suspension. If you are a post-paid subscriber, immediate lifting of suspension can be performed and you can start transacting again. However, if you are a prepaid subscriber, after lifting of suspension, you need to reactivate Mobile Banking before you can resume any transaction.
For lost /stolen mobile phones, what is the procedure for enrolling my new mobile number to Mobile Banking?
For prepaid subscribers with lost/stolen mobile phones, following are the steps to be followed:
• You are required to update /change the mobile phone number via RIB
• The following day, you should call BDO Customer Contact Center and talk to a Customer Service
Officer for the lifting of suspension. In case you forgot your old Mobile Banking Pin (MPIN), you may also request for it.
• You will receive via text your MPIN if you requested for it.
• You may now reactivate Mobile Banking Service in your new phone.
For post-paid subscribers, just call BDO Customer Contact Center to lift the suspension and to immediately access your accounts. No re-enrollment is required.
Where do I call for queries / transaction disputes?
For any concerns, you may call BDO Customer Contact Center at 631-8000 / toll free 1-800-10-630-8000, wherein a Customer Contact Officer will gladly assist you.
The BDO Mobile Banking (MB) is an electronic delivery channel that allows BDO accountholders to access their CASA (Peso Accounts) and Cash Card account using their mobile phone.This is initially available to Smart subscribers, but will eventually be available to other networks.
Who can avail/enroll in the Mobile Banking?
Any Single/Joint “And/Or” BDO accountholder with Peso Current or Savings Accounts and who are at least 13 years old can enroll and avail of the BDO Mobile Banking.
How can I avail of the Mobile Banking Service?
A new enrollee/accountholder can enroll in the Mobile Banking Service through the BDO Retail Internet Banking (RIB). Enrollment can be done online via www.mybdo.com.ph (enrollment in RIB and PhoneBanking (PB) is required).
For BDO accountholders enrolled in RIB and PB, they need to activate Mobile Banking via the RIB online. All you have to do is to choose Mobile Banking option in the Electronic Enrollment page of RIB.
For former EPCIB accountholders enrolled in FastNet, Fastphone and Fastphone SMS services, they need to activate Mobile Banking via their Mobile Phone. No re-enrollment is required.
For former EPCIB accountholders enrolled in Fastphone SMS only, re-enrollment via the RIB (online) is needed.
For all enrollments, your existing/nominated Telephone Pin (TPIN) in Phone Banking is also your initial Mobile Banking Pin (MPIN).
Once I enroll in Mobile Banking via RIB , how long before I can start using the MB?
You may start activating Mobile Banking on your mobile phone three (3) days after enrollment.
Is there an ADB requirement to avail of the service?
There is no required ADB.
Is there a limit to the number of accounts that can be enrolled in MB?
A total of twenty (20) accounts can be enrolled. These are a combination of Current, Savings and Cash Card accounts.
What accounts can be enrolled?
Accounts that can be enrolled are Peso Current Accounts, Peso Savings Account and Local and International Cash Card. However, enrolling your Cash Card is only possible if you have an existing Peso Current or Peso Savings enrollment in Mobile Banking.
Can I link my enrolled accounts to two different Smart mobile numbers? Only one Smart mobile number can be linked to the enrolled accounts
Are transactions done real-time?
Yes.
How will I know that my transaction was successfully processed?
A text confirmation together with a reference number shall be received by the accountholder on his mobile phone.
Is there a limit to the number of times that I can do fund transfer to my enrolled accounts?
There is no limit to the number of fund transfer transactions as long as there is
an available cleared balance from the source account.
Will I be charged a transaction fee for fund transfer transaction?
The Bank will not charge any transaction fees. Only the Telecom Fees shall apply.
Do I need to enroll my destination accounts / prepaid mobile number?
There is a need to enroll destination accounts for fund transfer transactions.
What will I do in case my mobile phone was lost / stolen?
Immediately call BDO Customer Contact Center at 631-8000 / toll free 1-800-10-630-8000 so that access to your linked accounts will be suspended and no unauthorized transactions will be processed.
If my mobile banking has been suspended, can I lift suspension?
Yes, you may call our Customer Contact Center for the lifting of suspension. If you are a post-paid subscriber, immediate lifting of suspension can be performed and you can start transacting again. However, if you are a prepaid subscriber, after lifting of suspension, you need to reactivate Mobile Banking before you can resume any transaction.
For lost /stolen mobile phones, what is the procedure for enrolling my new mobile number to Mobile Banking?
For prepaid subscribers with lost/stolen mobile phones, following are the steps to be followed:
• You are required to update /change the mobile phone number via RIB
• The following day, you should call BDO Customer Contact Center and talk to a Customer Service
Officer for the lifting of suspension. In case you forgot your old Mobile Banking Pin (MPIN), you may also request for it.
• You will receive via text your MPIN if you requested for it.
• You may now reactivate Mobile Banking Service in your new phone.
For post-paid subscribers, just call BDO Customer Contact Center to lift the suspension and to immediately access your accounts. No re-enrollment is required.
Where do I call for queries / transaction disputes?
For any concerns, you may call BDO Customer Contact Center at 631-8000 / toll free 1-800-10-630-8000, wherein a Customer Contact Officer will gladly assist you.